net20 Privacy
Policy & Data Protection
Learn in detail how your personal information is collected, used, and kept secure on the net20 platform.
Introduction & Scope
net20 is a trusted online entertainment and sports betting platform. We always place the highest importance on the privacy of our users. The terms set out in this privacy policy apply to all users of the net20 website and related services.
In this policy we explain in detail what types of information are collected about you, how that information is used, when it may be shared with third parties, and what technical and administrative measures net20 takes to protect your information. By using our platform, you are considered to have given your consent to the terms of this policy.
We may update this policy from time to time. If any significant changes are made, we will notify you through a notice on the platform. Continued use of the service after any changes will be considered acceptance of the revised policy.
What Information We Collect
Creating an account, using services, and completing transactions on the net20 platform requires certain information to be provided. Below are the categories of information we collect:
Personal Identification Information
- Full name (as per legal name)
- Date of birth (for age verification — minimum 21 years)
- Active email address
- Preferred username
- National ID or passport number (when identity verification is required)
Financial & Transaction Information
- bKash, Nagad, or Rocket account number (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Records of bonus and reward transactions
Technical & System Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Login times and session data
- Information collected through cookies and tracking technologies
- Logs of gaming behaviour and activity on the platform
Communication & Support Information
- Records of conversations with us via live chat and email
- Details of complaints, suggestions, and feedback
- Email addresses and other contact details used in communications
Purpose of Using Your Information
net20 uses the information it collects only for specific and lawful purposes. We never misuse your information or retain it for unnecessary reasons.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the net20 website and platform to improve your experience. Cookies are small text files stored in your browser or on your device.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, ensure security, and handle basic operations. These cookies cannot be disabled.
Functional Cookies
Functional cookies are used to remember your language preferences, game settings, and other personalised options. They make your experience on the platform easier and more comfortable.
Analytical Cookies
Analytical cookies are used to understand how users interact with the platform. Based on this information, we improve service quality and identify user issues. These cookies contain no personally identifiable information.
You can control or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.
Data Sharing & Third Parties
net20 never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties.
Payment Processors
The necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, or bank transfer. This information is used solely to complete the specific transaction.
Technology & Service Partners
Only the necessary service information is shared with game providers (companies such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe) and technology partners who assist with cybersecurity, server hosting, and platform operations.
Legal Obligations
If it becomes necessary to provide information due to legal proceedings, a court order, or a regulatory authority's investigation, we will be required to supply that information in accordance with applicable law. We will make every effort to notify you in such cases where possible.
Fraud Prevention & Security
Necessary information may be exchanged with relevant authorities or partner organisations to prevent cyber fraud, money laundering, or other illegal activity.
Outside of the cases listed above, no personally identifiable information will be shared with any third party without your consent.
Data Security Measures
net20 uses industry-standard technologies and processes to protect your information. The key aspects of our security measures are outlined below:
SSL Encryption
Our platform uses SSL (Secure Socket Layer) encryption, which secures all data exchanged between your browser and our servers.
Secure Data Storage
Your information is stored in encrypted databases. Sensitive financial information is kept under an additional layer of protection.
Restricted Access
Only authorised staff can access personal information, and their access is limited to the minimum required.
Regular Security Reviews
Our systems undergo regular security testing and assessments. Any vulnerabilities identified are resolved promptly.
While we take the highest security measures, it is not possible to guarantee complete security on the internet. You are also encouraged to keep your account credentials confidential and to notify our support team immediately if you notice any suspicious activity.
Data Retention Period
net20 retains your information only for as long as necessary. The following considerations determine how long information is kept:
Active Account Information
All necessary information will be retained for as long as your account is active. While the account remains active, relevant information is regularly updated to ensure service quality.
Information After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period for legal compliance, dispute resolution, and fraud prevention purposes. Once that period ends, the information is securely deleted or anonymised.
Financial Transaction Records
Financial transaction records are retained for the period required by applicable laws and regulatory requirements.
Your Rights & Controls
As a user of net20, you have the following rights regarding your personal information:
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team. We will review your request and take action as soon as possible.
Email: [email protected]
Protection of Minors
Strict Age Verification Policy
net20 provides services only to individuals aged 21 or older. We take the greatest care to protect minors.
- Date of birth is verified at the time of registration.
- Age verification documents may be requested at any stage.
- If a user is found to be under 21, the relevant account will be closed immediately.
- Information is never knowingly collected from any child or minor.
If you are aware that a minor is using our platform, please contact [email protected] immediately.
Policy Changes & Notices
net20 may review and update this privacy policy from time to time. Changes may occur due to service developments, legal changes, or technological improvements.
Notice of Changes
For any significant changes, we will provide a clear notice on the platform and the "Last updated" date at the top of the policy will be revised. For minor changes, only the date may be updated.
Continued Use After Changes
If you continue to use the platform after an updated policy is published, this will be considered your acceptance of the new policy. If you object to the changes, you may request to close your account.
Contact & Support
If you have any questions, feedback, or complaints about this privacy policy, please contact our support team. net20's support service is active seven days a week, twenty-four hours a day.
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